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Parts and Service

To maintain the quality of your Aurel soft serve machine, it’s important to buy replacement parts and accessories from a dependable source. That’s why our trained professionals manufacture all of our soft serve equipment with the highest quality materials available. We provide easy access to OEM replacement parts so you never have to risk damaging your Aurel equipment with generic knockoffs.

All authorized OEM replacement parts for your Aurel machines are only available from Aurel LLC and your local distributor. Our service department is available 24/7. If service is needed and we cannot solve your equipment problem over the phone, our goal is to have one of our qualified service technicians to be at you’re store within 24 hours.  Call today for parts or service.

Don’t risk your Aurel equipment to generic replacement parts. They may cause breakdowns or void your warranty. The good news is you can forever count on genuine Aurel parts. Every part is engineered to preserve the integrity of your equipment.

Should you ever require a service call, contact your local Distributor to ensure the highest level of satisfaction. Your local distributor always uses Genuine Aurel parts to preserve your equipment efficiency and requirements. Genuine Aurel Parts have been engineered and manufactured specifically for your Aurel equipment. So, when you need a replacement part for your Aurel machine, look only to the brand that knows that equipment best — Aurel .  

Why should you insist on Genuine Aurel?

  • Preserve equipment efficiency
  • Maintain UL and/or NSF approvals
  • Exact drop in replacements
  • Exact electrical specifications and connections
  • Designed to meet rigorous factory lifecycle design specifications

With genuine Aurel parts, you’ll always know you’re getting:

  • Exact sizing and perfect electrical connections
  • High-quality, food-safe materials
  • UL and/or NSF approval
  • Optimal equipment efficiency


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Replacing your equipment’s wearable parts on time can help avoid bigger, more expensive problems. Our tune-up kits come with everything you need to get the job done without calling in a service tech. Contact your Aurel Factory 



Designed, engineered and manufactured in the USA.

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Aurel LLC

EMAIL ICON Corporate & Sales
11339 Butternut Rd, Chardon
OH 44024